Privacy Policy

Last updated: 24 July 2026

Stockbridge Clean Line (“we”, “us”) operates the website riavvconga.life and the cleaning studio at 36 St Stephen Street, Edinburgh EH3 5AL, United Kingdom. We are the data controller for personal data collected through this site and in connection with our laundry and dry cleaning services.

1. Data we collect

We may process:

• Contact and order details you provide (name, email, phone, address, message content, garment notes) via our forms, email, phone, or in person.
• Payment and transaction records where needed to fulfil an order.
• Technical data such as IP address, browser type, and pages visited, where analytics cookies are enabled.
• Cookie preference choices stored locally in your browser under the key riavvconga_cookie.

2. Why we process data (lawful bases)

• Contract — fulfilling cleaning, pickup, and delivery services you request.
• Legitimate interests — responding to enquiries, running and securing our website, improving our services, and preventing fraud or misuse.
• Consent — optional analytics or marketing cookies, and any marketing emails you opt into.
• Legal obligation — where we must keep records to comply with UK law (for example tax or consumer law).

3. Cookies

We use necessary cookies (and local storage) to remember your consent choice and keep the site working. Optional cookies are only set if you accept them. Details are in our Cookie Policy.

4. Sharing

We do not sell your personal data. We may share data with service providers who host our website, process email, or support logistics, strictly as needed to operate the service, under appropriate agreements. We may disclose information if required by law or to protect our rights and customers.

5. International transfers

If any provider stores data outside the UK, we ensure appropriate safeguards (such as UK adequacy regulations or standard contractual clauses) are in place.

6. Retention

Enquiry messages are kept only as long as needed to respond and follow up. Order records are retained for as long as needed for service history, accounting, and legal requirements, then deleted or anonymised. Cookie consent records in your browser remain until you clear local storage.

7. Your rights

Under UK GDPR you may request access, rectification, erasure, restriction, objection, and data portability where applicable. Where processing is based on consent, you may withdraw consent at any time. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Children

Our website is not directed at children under 13. We do not knowingly collect their personal data online.

9. Contact

For privacy requests, email [email protected] or write to Stockbridge Clean Line, 36 St Stephen Street, Edinburgh EH3 5AL, United Kingdom. Phone: +44 131 555 0442.